PCS IT Services
The operation of the utility depends on the IT infrastructure. PCS can deliver proactive services that not only keep the internal utility network up and running, but running effectively, securely and efficiently. This service is the next best thing to having a Microsoft Certified engineer on staff and on-site.
PCS’s complete “Managed Workplace” package means the internal utility network is professionally monitored, resulting in increased performance, security and reliability – immediately, and all of this at an affordable price. The utility can determine the extent of the monitoring services and the devices to monitor, allowing complete flexibility in the service provided.
Key Features & Benefits of the Utilit-e Central managed I.T. Services (MITS)
Detailed Site Level Inventory:
Managed I.T. Services can monitor the servers, PCs, printers and other I.P.- based devices while automatically collecting inventory information, ensuring accuracy. MITS can print reports for planning and problem diagnostics showing up-todate hardware, software and patch information.
Quick Response:
The intuitive and comprehensive “central dashboard” keeps the utility informed on the health of the network and is color-coded for fast problem determination. It also has automatic alert dispatch to internal staff or PCS for guaranteed quick response to problems at the utility site.
Security Monitoring:
This flags unauthorized access attempts, account lockouts and allows control of the software content at the utility site. This ensures business resources are used appropriately and not for high-bandwidth interactive games or illegal peer-to-peer sharing. Patch inventory ensures operating systems are up-to-date and not exposed to vulnerabilities.
Graphical Performance Reporting:
MITS provides a graphical view with service level threshold lines for easy-to-read performance reports that are automatically generated, thus ensuring accuracy. This reporting capability provides a basis for capacity management and upgrade planning.
Easy to Install:
The software can be downloaded in minutes by the PCS IT Department, remotely installed and configured with no disruption to the work environment, thus resulting in low setup costs. Utilities will see improved performance reporting, security, and asset management immediately. MITS can be installed on a dedicated PC (running WIndows XP) or Windows 2003 Server.
Flexible Pricing:
MITS pricing is based on the number of devices selected to monitor. Devices can be added or subtracted any time and the service can be used as long as desired with no long-term commitments.
Proactive Benefits:
MITS ensures the utility is getting the full usage of the utility’s I.T. infrastructure before upgrading or expanding. This allows management a proactive approach for capacity and resources planning.
Additional Key Benefits of PCS IT Services:
- Increased confidence in network infrastructure
- Real-time expert system problem detection and correction
- Proactive approach to network stability
- More consistent IT management
- Automate routine administrative functions
- Decrease in costly downtime
- Improved network performance
- Isolate problems quickly and easily
- Eliminate drawn-out diagnostics
- Provides centralized dashboard with prioritized alerts
- Reliable problem monitoring, reporting, and correction across the network
- Protection against security breaches
- Management reporting